Shop Info

SHIPPING

  • PACKAGING

We carefully pack and wrap your goods to ensure its safety and well-being.

 

  • DELIVERY

 

  • Local Orders: We offer a convenient and simple delivery option. Once you have completed the payment we will prepare your package for delivery by courier or you are welcome to pick up your package yourself.Please allow 2 - 4 working days for delivery. If we are out of stock allow 2 - 3 weeks before delivery.We will charge an additional 40 ZAR for items sent by courier and there will be no fee when you collect it from our office.

 

  • National Orders + Regional Orders: When you are in the outlying areas 40km from city centre you are in a regional area. For national and regional orders we charge an additional 80 ZAR. Please allow 2 - 4 working days for delivery. If we are out of stock allow 2 - 3 weeks before delivery.

 

  • International Orders: All our international deliveries are done through the South African Post Office. Every now and then there are delays outside of our control, such as strikes and international protocol.Items are sent via air mail and you will be provided with a tracking number as soon as your package is sent.Please allow 2 - 3 weeks for delivery. Courier cost depend on country and weight so please contact us for a quotation before you place your order.

 

  • RETURNS AND EXCHANGES

We want our customers to be our friends. However, if you are unhappy with any of your products you may return them within our 10 day exchange period and we will offer you a voucher in return. Items returned need to be in their original state; undamaged and unused. Please note that we are under no obligation to exchange goods after the 10 day period. All items purchased with the voucher will be viewed as a new purchase. You will be liable for any cost incurred by returning the item.

 

  • PAYMENT METHODS

We accept EFT’s and online payments through PayFast. Your package will be ready for delivery as soon as payment is received.

 

  • HANDMADE

Our products are all handmade and sourced locally, therefore you may find that your item may differ from another. Please allow for variation in size and colour. You are welcome to contact us with any queries regarding our products.

 

  • PRICING

All our products are priced in ZAR if you would like any different currency please follow the link

http://www.xe.com

Please note that these prices don’t include delivery or any other costs incurred during the delivery process. We would suggest that you make sure of customs and import duties charged by your country before ordering. KIN Culture will not be held liable for any costs incurred in this regard.